Refund & Cancellation Policy

At Camera Accessories, our goal is to ensure that every customer has a smooth and satisfying shopping experience. We stand behind the quality of the products we sell and aim to handle returns, exchanges and refunds in a fair and transparent manner.

Products eligible for return or exchange must be in brand new condition and should include all original manufacturer packaging, accessories, manuals, warranty cards, labels and inserts. Items must be returned in the same condition in which they were delivered, without scratches, marks, damage or signs of use.

If a product is received in a physically damaged condition, or if there are missing items or accessories in the package, the issue must be reported to us within 24 hours of delivery. Complaints raised after 24 hours from delivery will not be eligible for replacement or claim processing.

For returns related to wrong product, wrong color, incorrect description or missing accessories, the product must remain unused and in original condition. The original invoice, packaging, serial number and all bundled items or freebies must be included in the return. The serial number or IMEI of the returned product must match our records.

All return requests are subject to inspection and approval by our management team. Products returned after 7 days from the date of delivery will be considered used and may not be eligible for refund. After this period, such items may only be considered under special approval at the sole discretion of the Company.

Refunds will be processed through the original method of payment or issued in the form of a store credit coupon, depending on the situation. Refund processing usually takes 5 to 7 business days from the date of approval, but the exact time may vary depending on your bank or payment provider.

Certain categories of products are not eligible for refund or exchange. These include opened cameras, lenses and related accessories, opened memory cards, special order items, backordered products, cables, batteries and chargers. Products sold with a company seal are generally non-returnable once opened. However, the Company reserves the right to determine eligibility in specific cases.

Backordered or special order items may be cancelled only at the discretion of Camera Accessories. Such products cannot be exchanged or refunded due to their customized or non-stocked nature.

If a returned product is accepted but does not fully meet the “as new” condition standards, such as missing original packaging or accessories, a restocking fee may be deducted from the refund amount. The deduction amount will depend on the product’s condition, packaging status and overall value.

In case of order cancellation or refund of online payments, applicable payment gateway charges may be deducted from the refundable amount.

Before returning any product, customers must contact us via email or phone to obtain return authorization. Returns sent without prior approval may not be accepted. The customer is responsible for return shipping costs unless the return is due to our error. Shipping charges, insurance charges and payment processing fees are non-refundable, except in cases where the return is caused by a mistake on our part.

We strongly recommend using a trackable and insured shipping method while returning products. We are not responsible for items lost or damaged during return transit. Cash on Delivery shipments will not be accepted for returns.

Delivery timelines may vary depending on the destination. Major cities typically receive deliveries within a few working days, while remote or special locations may require additional time. Certain heavy items or battery-related products may not be shipped by air and could experience longer transit periods. No dispatch or shipping is carried out on Sundays or national holidays.

Price Promise

At Camera Accessories, we strive to offer competitive pricing and genuine products with proper invoice and valid Indian warranty. If you find a better price elsewhere for the same genuine product, you may contact us and we will review the offer. While we cannot guarantee price matching in all cases, we will make reasonable efforts to provide the best possible value to our customers.

For any refund, cancellation or return related queries, please contact us at admin@usmarketing.cameraaccessories.in.